Sephora
Multimedia Manager
Aquent
eLearning Admin (contract)
Updated and troubleshooted over 300 courses created in various authoring tools, such as Storyline and Captivate, to seamlessly integrate them into a new LMS. Worked closely with cross-functional teams to ensure accurate testing environments and proactively identify and resolve any LMS-related issues.
Work Experience
2020 - 2024
Created compelling storytelling through animation and live videos for various training deliverables. Produced, directed, and edited videos, as well as established and implemented consistent media standards across workflows to maintain high-quality output.
2019 - 2020
2020 - 2023
Yelp
Online Community Ambassador
Crafted messages that resonated with users, encouraging them to join the local Elite Squad and actively engage with the platform. By leveraging my creative and strategic skills, I played a vital role in building a stronger and more vibrant Yelp community in the East Bay area.
SEPT - DEC 2019
The Select Group
Instructional Designer (contract)
Designed and elevated digital training content for sales onboarding, process training, and leadership development training. Collaborated with other instructional designers to identify key content and restructure training content.
2017 - 2019
Xero
US Digital Specialist
Strategized and collaborated with SMEs to design nationwide customer online training that is product-based to increase knowledge and efficiency. Set up, recorded, and edited monthly webinars to publish online. Answered customer inquiries in Salesforce.
Education
2008 - 2012
Bachelor of Science in Management Information Systems (MIS)
San Jose State University