Sephora
Multimedia Developer
Sephora
eLearning Admin (contract)
Updated and troubleshooted over 300 courses created in various authoring tools, such as Storyline and Captivate, to seamlessly integrate them into a new LMS. I worked closely with cross-functional teams to ensure accurate testing environments and proactively identify and resolve any LMS-related issues.
Work
2020 - present
Create compelling storytelling through animation and live videos for various training deliverables. I direct, produce, and edit videos, as well as establish and implement consistent media standards across workflows to maintain high-quality output.
2019 - 2020
2020 - 2023
Yelp
Online Community Ambassador
I crafted messages and copy that resonated with users, encouraging them to join the local Elite Squad and actively engage with the platform. By leveraging my creative and strategic skills, I played a vital role in building a stronger and more vibrant Yelp community in the East Bay area.
2019 (AUG - DEC)
Experian
Instructional Designer
Design and elevate digital training content for sales onboarding, process training, and leadership development training.
2017 - 2019
Xero
US Digital Specialist
Strategized and collaborated with SMEs to design nationwide customer online training that is product-based to increase knowledge and efficiency.
Education
2008 - 2012
Bachelor of Science in Management Information Systems (MIS)
San Jose State University